The New Radian6 Engagement Console

The Radian6 Engagement Console enables you to take your social media monitoring to the next level. With this desktop application you can listen, engage, and coordinate your outreach across teams and companywide.

The Engagement Console gives you:

• An integrated desktop application linked to your Radian6 Dashboard topic profiles
• Real time monitoring and workflow assignment capabilities to help you coordinate your engagement
• The ability to set up one-click workflow for post routing, assignment, and classification
• Easy reporting and analysis – with data fed directly to your Radian6 dashboard.

Features

Monitor
 with real time content published directly within the Engagement Console you can make sure you’re always present wherever and whenever your brand is being discussed. Review and keep on top of what is being said by building stacks, filtering  by media type or keyword and launching searches directly within your stacks.

Review

See a user’s full profile to get a 360-degree view of their online presence. Understand who users are and gain an instant over view of their digital footprint by reviewing any conversation history, notes, and revising or adding identifying source tags to give context and track ongoing interactions.

Workflow

Using the Console, respond to tweets, posts, threads or blog comments right from the platform. Use the built in Workflow tools to classify posts, adjust sentiment, and assign them to key members of your team for follow up and engagement. While you’re working, see who else has a post selected and whether they’re responding – in real time.

Reporting

Conversation history is recorded allowing you to review any interactions, responses, around or  for any user or post. Using the Radian6 dashboard integration you can analyse any social media metrics, segment data, and generate reports for easy measurement of any social media campaign or company engagement.

Consolidate

Build Facebook and Twitter stacks within the Engagement Console. Twitter functionalities include reply, retweet, and DM capabilities within the platform and from multiple Twitter accounts. You can also browse Twitter profiles and follow new contacts, as well as shorten URLs automatically. Using the  Facebook integration you can review  wall posts, status updates, new comments and “likes” , engage with news feed for your Facebook friends and leave comments.